Frequently Asked Questions
ABOUT MINDMAZE ESCAPE ROOM GAMES
Do I need any language knowledge to play MindMaze escape room games?
For all our escape games, you will need at least a basic understanding of Czech or English. Before, after, and during the game, you can communicate with your game master in Czech and/or English.
How can I change the date or the time of my reservation?
There is a possibility to change your booking details or cancel the reservation. Please get in touch with us via email at [email protected] or over the phone on the number +420 773 044 318
How many people can play in my team?
The recommended number of people for a game depends on the selected game. For Alchemist’s Legacy and Enigma: Operation Codebreak the recommended number of players is 2-5 people, for Nautilus is 2-6 and for Galactic Pioneers it is 3-6 players. Galactic Pioneers is our most challanging game, there fore we recommend the minimum of 3 players. However if you are a seasoned escape room player, you can try to solve it in just 2 as well - it will be challenging, but certainly fun!
If you would like to play with one additional player above the recommended number it is possible. But more people than that would not feel comfortable during the game due to the limited space and less effective cooperation. Therefore we recommend to split in 2 or 3 smaller groups and play at the same time in multiple rooms.
What is the difficulty of the MindMaze escape games?
Our most challenging escape game adventure is Galactic Pioneers, so if you are looking for difficulty, go for it. The rest of our games are similar in diffuclty, but the style of the games are different. Nautilus is narrative driven and funny, the Alchemist Legacy is more about mysteries and associations, while Enigma: Operation Codebreak is action oriented but you will need some coding skills as well. We recommend you to choose the theme closest to your heart and go with the flow!
How early should we arrive before the game starts?
Please show-up 10 minutes before your game is scheduled. This is enough time to make yourself comfortable (e.g.: lock your bags and belongings in our locker, use bathroom, etc) and go through the introduction of the game.
Which MindMaze escape game should I play?
MindMaze has been offering unforgettable escape room games for more than 10 years in Prague; from high-tech escape game adventures for enthusiasts to classic exit games for beginners. We offer a battle escape game option for big teams and exit games for kids. If you are not sure, which game to play, please contact us via email at [email protected] or over the phone on the number +420 773 044 318. We will be happy to help!
What is the recommended clothing for the exit games?
Dress to feel comfortable to move around, but there are no special requirements! However if you wear glasses, dont forget them home.
Are MindMaze escape games scary?
We do not operate horror or scary games. There might be suspense or some tension, but do not expect and jumpscare or blood. We believe that we can make fun and exciting experiences without scaring anybody.
MINDMAZE GIFT VOUCHERS
How can I purchase a gift voucher?
Please visit our webshop where you can buy MindMaze exit game vouchers easily with a few clicks and pay online. You can get the downloadable option that is ready to print immediately or choose from different delivery option or select personal pick-up.
We also offer exclusive gift boxes that are much more than just a voucher. Each gift box has a thematical design, that contains handpicked gift items and a unique voucher designs. Each of them makes a very special gift for an unforgettable experience!
What is the expiration date of MindMaze vouchers?
The MindMaze gift vouchers has no expiration date - you can use it any time you want!
How can I validate my gift voucher?
You can validate your gift voucher during the reservation process. There is a special filed dedicated to voucher code. Our reservation system check the code and update the reservation price accordingly. We kindly ask you to please bring the voucher with you when you come to play the game.
My voucher code does not seem to work, what shall I do?
If you have any problem validating your voucher code please contact us via email at [email protected] or over the phone on the number +420 773 044 318. We will be happy to help!
CHILDREN AT MINDMAZE
Can children play MindMaze escape games?
Yes, children from the age of 6-7 years can already enjoy the game and participate in solving some puzzles. However adult supervision is required below the age of 12.
What is the recommended age for MindMaze exit games?
Children from the age of 6-7 years can already enjoy the game however, adult supervision is required below the age of 12. And there’s no upper limit! The game is literally for every age group! According to our knowledge so far the most senior person who played our game was 78 years old and she still had lots of fun.
We have a small baby in our family. Can he/she join us for the game?
Children under age of 6 cannot actively participate in the game, however they can be in the game space with the rest of the family members. You may even take in with you pram, baby carrier, etc. Please be aware that we have stairs in the building that makes approaching our facility complicated in case you are coming with a pram.
Are your games scary?
We do not have scary or horror themed escape rooms, all of are games are suitable for children to play.
Which of your escape room do you recommend for children?
All our games are suitable for children. For younger players, we would definitely recommend Nautilus, which is one of our easier games and will draw kids into an entertaining story. Galactic Pioneers is our most difficult game, and we recommend it only for the most experienced players (regardless of age). If you are planning a birthday party for a larger group, we recommend giving the Alchemist Legacy Battle Game a try – two teams play the same game in separate rooms against each other and compete for the best time.
ACCESSIBILITY
Our escape games may contain flashing lights and tasks that might not be suitable for those visually impaired, hard-of-hearing, or physically disabled. However, we strive to make our games enjoyable for as many people as possible, so we are happy to adapt the game to your needs! If you are unsure whether our games are suitable for you, please do not hesitate to contact us and we will try to come up with a solution that works for you.
Are MindMaze escape games wheelchair-accessible?
Unfortunately, none of our branches are barrier-free, and there are stairs leading to the games themselves. However, please do not hesitate to reach out! We will be happy to discuss options with you.
Alternatively, you can try our portable escape game Time Crimes, which will come to your selected location, or the outdoor adventure Astronomer’s Treasure.
SPECIAL OCCASIONS
Proposal in MindMaze escape games
We have organized a proposal at MindMaze on multiple occasions. You will find the best atmosphere in the Alchemist’s Legacy or Nautilus escape games, but if you are a sci-fi fan Galactic Pioneer can be a perfect location as well. We also had baby announcement for the family in Enigma once! If you would like to read more about it, please check out this blog post for more details. So far everyone said "yes" :) and we will gift you a bottle of prosecco to celebrate!
Hiding birthday gifts
To make the surprise bigger, we can hide any gift in our rooms as well. The size of the package should be agreed upfront but for sure, we will find a place for it!
