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Escape Games
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Frequently Asked Questions

ABOUT MINDMAZE ESCAPE ROOM GAMES

Do I need any language knowledge to play MindMaze escape room games?

You can communicate before and during the game with our game operators in English or Czech languages.
For the game Galactic Pioneers and Nautilus games you need knowledge of Czech or English language.
However for the Alchemist Chamber and Enigma games do not require language knowledge. If you are foreigner and you are playing which children whos language skills might not be perfect we recommend to choose from these 2 games.

How can I change the date or the time of my reservation?

There is a possibility to change your booking details or cancel the reservation. Please get in touch with us via email at info@mindmaze.cz or over the phone on the number +420 773 044 318

How many people can play in my team?

The recommended number of people for a game depends on the selected game. For Alchemist Chamber and Enigma the recommended number of players is 2-5 people, for Nautilus is 2-6 and for Galactic Pioneers it is 3-6 players. Galactic Pioneers is our most challanging game, there fore we recommend the minimum of 3 players. However if you are a seasoned escape room player, you can try to solve it in just 2 as well - it will be challenging, but certainly fun!
If you would like to play with one additional player above the recommended number it is possible. But more people than that would not feel comfortable during the game due to the limited space and less effective cooperation. Therefore we recommend to split in 2 or 3 smaller groups and play at the same time in multiple rooms.

What is the difficulty of the MindMaze escape games?

Our most challenging escape game adventure is Galactic Pioneers, so if you are looking for difficulty, go for it. The rest of our games are similar in diffuclty, but the style of the games are different. Nautilus is narrative driven and funny, the Alchemist chamber is more about mysteries and associations, while Enigma is action oriented but you will need some coding skills as well. We recommend you to choose the theme closest to your heart and go with the flow!

How early should we arrive before the game starts?

Please show-up 10 minutes before your game is scheduled. This is enough time to make yourself comfortable (e.g.: lock your bags and belongings in our locker, use bathroom, etc) and go through the introduction of the game.

Which MindMaze escape game should I play?

MindMaze has been offering unforgettable escape room games for more than 6 years in Prague; from high-tech escape game adventures for enthusiasts to classic exit games for beginners. We offer a battle escape game option for big teams and exit games for kids. If you are not sure, which game to play, please contact us via email at info@mindmaze.cz or over the phone on the number +420 773 044 318. We will be happy to help!

What is the recommended clothing for the exit games?

Dress to feel comfortable to move around, but there are no special requirements! However if you wear glasses, dont forget them home.

Are MindMaze escape games scary?

We do not operate horror or scary games. There might be suspense or some tension, but do not expect and jumpscare or blood. We believe that we can make fun and exciting experiences without scaring anybody.



MINDMAZE GIFT VOUCHERS

How can I purchase a gift voucher?

Please visit our webshop where you can buy MindMaze exit game vouchers easily with a few clicks and pay online. You can get the downloadable option that is ready to print immediately or choose from different delivery option or select personal pick-up.
We also offer exclusive gift boxes that are much more than just a voucher. Each gift box has a thematical design, that contains handpicked gift items and a unique voucher designs. Each of them makes a very special gift for an unforgettable experience!

What is the expiration date of MindMaze vouchers?

The MindMaze gift vouchers has no expiration date - you can use it any time you want!

How can I validate my gift voucher?

You can validate your gift voucher during the reservation process. There is a special filed dedicated to voucher code. Our reservation system check the code and update the reservation price accordingly. We kindly ask you to please bring the voucher with you when you come to play the game.

My voucher code does not seem to work, what shall I do?

If you have any problem validating your voucher code please contact us via email at info@mindmaze.cz or over the phone on the number +420 773 044 318. We will be happy to help!



CHILDREN AT MINDMAZE

Can children play MindMaze escape games?

Yes, children from the age of 6-7 years can already enjoy the game and participate in solving some puzzles. However adult supervision is required below the age of 12.

What is the recommended age for MindMaze exit games?

Children from the age of 6-7 years can already enjoy the game however, adult supervision is required below the age of 12. And there’s no upper limit! The game is literally for every age group! According to our knowledge so far the most senior person who played our game was 78 years old and she still had lots of fun.

We have a small baby in our family. Can he/she join us for the game?

Children under age of 6 cannot actively participate in the game, however they can be in the game space with the rest of the family members. You may even take in with you pram, baby carrier, etc. Please be aware that we have stairs in the building that makes approaching our facility complicated in case you are coming with a pram.

Are your games scary?

We do not have scary or horror themed escape rooms, all of are games are suitable for children to play.

Which of your escape room do you recommend for children?

All of our games are suitable for children to play. However, Galactic Pioneer is our most difficult game, we recommend it only for experienced players (but regardless of any age). For a larger group of children - more than 6, the best option is the battle version of the Alchemist Chamber game. The players are split into 2 teams, they play the same game and directly compete.



ACCESSIBILITY

Are MindMaze escape games suitable for deaf groups?

We can actually modify our games to make it suitable for deaf groups as well. We recommend to choose the Alchemist’s Chamber game and please contact us directly before the game so we can prepare for your the game up-front.

Is the game suitable for people with wheel chair?

Unfortunately not. We have stairs in the building that makes approaching our facilities complicated and also the games have certain limitations.



SPECIAL OCCASIONS

Proposal in MindMaze escape games

We have had organize a proposal at MindMaze on multiple occasions. Maybe the Alchemist Chamber and the Nautilus has the best atmosphere to it, but if you are a sci-fi fan Galactic Pioneer can be a perfect location as well. We also had baby announcement for the family in Enigma once! If you would like to read more about it, please check out this blog post for more details. So far everyone said "yes" :) and we will gift you a bottle of prosecco to celebrate!

Hiding birthday gifts

To make the surprise bigger, we can hide any gift in our rooms as well. The size of the package should be agreed upfront but for sure, we will find a place for it!

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Balbinova 412/32, Praha 120 00

info@mindmaze.cz

+420 773 044 318

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Terms and Conditions

These terms and conditions (“Terms and Conditions”) are between you as a customer and MindMaze s.r.o., registered at Balbinova 412/32, Praha 120 00, Czech Republic, VAT number CZ03149650, Identification number 03149650, registered with the Commercial registry maintained by the Municipal Court in Prague, section C, number 227282, who provides you the escape games (“Game”,“our” ,“we” or “us“).The content of the Games can be found on our website

Please read and understand the following Terms and Conditions before booking your Game.

1. Booking of Game
By booking your Game, you agree to be bound by the following Terms and Conditions on behalf of your team. If you disagree with these Terms and Conditions or any part of them, you must not use our site.

The language available for the conclusion of a contract online (confirmation of your reservation) and for the Terms and Conditions is Czech or English.

Only person (s) who are at least 16 years of age are permitted to book a Game. It is your responsibility to check that any Games issued to you are accurate.

You book the Game through the ordering form on our website. You make the reservation by filling in the contact details, afterwards filling the ordering form, you book the exact day and time for the Game. Before placing an order (sending the reservation) you are allowed to correct errors incurred during data entry.

Before placing the order, you will see the exact price for the booked Game. You receive the confirmation after you book the Game to the e-mail you filled in the ordering form.

You are entirely responsible for entering your details correctly when booking your Game. By confirming your booking you warrant to us that all details supplied by you are true and accurate. You can call as or send us an e-mail to correct the details.

The contract between you and us is conluded at the time we sent you the confirmation of your reservation.

This is a live event game, and once the booking is confirmed, the Game shall be paid, we can not give any refunds. You can reschedule the Game 8 hours before the Game the latest by the phone or by e-mail. New confirmation of time of the Game will be sent to you.

2. Price and Payment
The price of the Games can be found on our websites. The price depends on Game you have chosen, the date and time you have chosen and the number of participants fo the Game. The price of the Game is effective the whole time period it can be found on our website.

Full payment is required before start of the Game. You can pay in cash, wire transfer, by card or by vouchers.

In case less people attending the game than it is booked for the price difference will not be reimbursed.

The costs of the means of distance communication does not differ from the basic rate, i.e. the price of the Game. You bear your costs for the distance communication.

We can issue an invoice in case you ask for it.

In case you do not pay before the start of the Game, you are not allowed to attend the Game and we may ask you for the price of the booked Game even you do not attend the Game. We may ask you for the price of the booked Game in case of no show-up as well.

3. Safety and enjoyment
You hereby attest and verify that your physical condition will allow you to participate in this event.

Cardiac patients, people with chronic illness under treatment should not participate in the Game.

You should enter the Game at your own responsibility. The Game is not recommended for children under the age of 6, children under 16 can participate under adult supervision.

Persons under the influence of drugs or alcohol are not eligible to participate in the game.

You are not allowed to enter the game area with dangerous stabbing, cutting, or firearms or any other type of items which can be harmful.

Smoking is prohibited in the entire area of Mindmaze property.

Food or drink must not be consumed whist engaging in the Game.

You must adhere at all times to all safety signs displayed, or other directions of Game, through the Game facility.

Mobile phones must not be used whilst engaged in the Game activities.

You are not allowed to takie pictures, video and audio record. Photos of each team will be taken during and at the end of the game.

Teams are required to show up 10-15 minutes prior to the booked time in order to have enough time to receive information regarding the rules of the Game.

If you are late for more than 20 minutes of the original time of your booking, the reservation becomes a no-show automatically and you won’t be able to start your game. To re-book another slot must be of your own expenses and according to current availability.

If you are late on arrival, the countdown for the game will start.

In the Game shall take part only amount of players recommended on our website.

4. Copyright
You may not use, copy, reproduce, modify, adapt, translate, create derivative works, publish, transfer, distribute, or sell information that we consider confidential (in whole or part) without prior consent from us.

5. Privacy Policy
We process personal data according to Regulation (EU) 2016/679 Of The European Parliament And Of The Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation). Please find accurate information here.

6. Defective performance
In the event of defective performance of the Game you have rights according to corresponding provisions of the Law No. 89/2012 Coll., Civil Code and in case of consumers Law No. 634/1992 Coll., on the protection of consumers. You can claim these rights by contacting us by e-mail or by post. Please find the contact details on our website.

7. Final statements
You ask us to perform the services before end of the time limit for withdrawal and you confirm, we informed you before concluding the contract that he shall thereby lose the right of withdrawal.

We are entitled to charge you for any damage, which is intentional or caused by misuse of items.

If a provision of these Terms and Conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

These terms and conditions and any contract concluded incorporating these terms and conditions shall be governed by Czech law and all disputes shall be submitted to the exclusive jurisdiction of the Czech courts.

In case you are a consumer you are allowed to resolve the dispute out of court with Česká obchodní inspekce, with its registrated seat at Štěpánská 567/15, 120 00 Praha 2, IČ: 000 20 869, website:
https://www.coi.cz/en/information-about-adr/.

We store the contract and terms and conditions in the electronic form and they are not physically accessible.

We are allowed to change or amend this Terms and Conditions. The change is effective publishing on our website.

MindMaze Prague Privacy Policy

The website www.mindmaze.cz referred to as the “website" is administered by MindMaze Prague s.r.o., registered at Balbinova 412/32, Praha 120 00, Czech Republic, VAT number CZ03149650, Identification number 03149650, registered with the Commercial registry maintained by the Municipal Court in Prague, section C, number 227282, referred to as "MindMaze Prague", "we", "us". The term "you", “players” or “participants” refers to the user or viewer of our website as well as to all customers to whom we provide our services, especially escape games.

1. Our Commitment to Privacy
Your privacy is important to us. To better protect your privacy, we provide this notice explaining our personal data practice and the choices you can make about the way your personal data is collected and used. We process personal data according to Regulation (EU) 2016/679 Of The European Parliament And Of The Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) („Regulation“).

2. The Personal Data We Collect
2.a) We collect the following Personal Data when booking a game:
- First Name
- Surname
- Email address
- Phone/mobile number.

In case invoice is requested:
- Billing Name
- Billing Address
- Billing city
- Billing ZIP code
- VAT identification number or company registration number

We may process your photo taken after escape game as well.
In the meaning of the Regulation personal data means any information relating to an identified or identifiable natural person („Personal Data“). Personal Data can be processed with your consent or without it.

We may process above mentioned Personal Data without your consent to:
- perform a contract (confirmation of your reservation of a Game) to which you are a party or in order to take steps at your request prior to entering into a contract,
- comply with a legal obligation to which we are a subject,
- processing is necessary for the purposes of the legitimate interests pursued by us or by a third party,
- processing is necessary for the performance of a task carried out in the public interest.

We may process above mentioned Personal Data for marketing purposes, but only in case you grant us consent.

Email address
We use the email address solely:
- to send you important information related to your reservations of escape game such as reservation notifications and updated reservation status and reminder email about the reservation date, time and location.
- to contact you after your game regarding any unresolved issue in the quality of services we provided, or any unresolved issue that is contrary to our terms and conditions.
- to send you an e-mail after the game with your photo taken after the game, and a request to leave us a review on specific websites, such as our Trip Advisor or Google or Facebook page.
- to send you a request to fill out a survey regarding the game(s) you have played to improve our services. We may send you a reminder for our request regarding the survey as well.

Phone/mobile number
We might use your mobile phone number to send you SMS messages or call you regarding details or any changes related to your reservations of escape game.

Team photo
After a game is finished we usually offer our customer that we can take their team photo inside the game area as a memorabilia. Based on a verbal confirmation or denial the action may or may not take place. In case the photo is taken, later it is sent to our customers via the third party application from Buzzshot (please see more details below) or via email provided during the booking process (stored on the Planyo reservation system) or during the team creation process (stored in Buzzshot application).
During the team creation process players as a team can provide their consent if they would like to have their team photo shared on the social media accounts of MindMaze. This action may or may not be processed via the Buzzshot application according to their consent.

Marketing purpose
When booking the escape game you can grant us consent to subscribe to our newsletter. You may unsubscribe from the newsletter anytime by clicking on the button “unsubscribe” included in our newsletters.
The provider (Xtreeme Sagl) of our booking system, “Planyo.com” stores your answer whether you agreed or not to receive newsletters. In case you subscribe to newsletters, you will receive promotional emails from us in the future (e.g. about new game(s) opening, special offers etc.). Personal Data for marketing purposes processed automated.

Invoicing
In case you ask us for an invoice, we use the Personal Data (billing information) to issue an invoice - a taxable document for the services that we provided you.

2.b) We collect the following Personal Data when you contact us via the online contact form:
- Name
- Email address
We use these personal data to answer your questions imposed on us, when you contact us via the online contact form placed on our website.

2.c) We collect following Personal Data when visiting our website:
- IP address
- Viewed pages
- Date and time of viewing
- Referrer URL
With every visit to our website, usage data are transmitted through the respective web browser and are stored in log files.
Personal Data will be stored in anonymous form for statistical purposes to improve the website and to protect servers from abusing third parties which is our legitimate interest according to Article 6 para 1 letter f) of the Regulation, and we protect your interests as well.
We process Personal Data from website automated, we do not use profiling. Automated processing means processing of Personal Data, where automated information systems are used exclusively, e.g. IT applications, software etc.
We may use non-identifying and aggregate information to improve design and promote our website, but we would not disclose anything that could be used to identify you.

3. Who may process your Personal Data
The only entities having access to customers personal information are:
MindMaze Prague as a controller and his employees or any other people MindMaze Prague cooperate with. MindMaze ensures that persons authorised to process the Personal data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality and they use Personal Data for the clearly defined purposes.
Please find these authorized persons, who may process your Personal Data below:
Xtreeme Sagl (creator and operator of Planyo.com, the reservation system) headquartered in Lavertezzo, Switzerland and via them Amazon SES (US-East Region). You may find their Privacy Policy here and Term and Conditions here: https://www.planyo.com/privacy.php We use their services in relation to our reservation and booking process.
Guestrevu Limited (creator and operator of Guestrevu.com, they prepare, send, collect and manage online surveys), headquarters: Office 7 35-37 Ludgate Hill, London, England, EC4M 7JN. You may find their Privacy Policy here and the terms and conditions here: https://www.guestrevu.com/privacy We use their services in relation to customer satisfaction survey and review collection.
Thomas Parslow Ltd (creator and operator of “Buzzshot”), a company incorporated in England and Wales (registration number 05563561) having its registered office at 94 Maresfield Road, Brighton, East Sussex, BN2 5ER. Thomas Parslow Ltd stores solely the information that have been collected through the application “Buzzshot”. You may find their terms and conditions here, and their privacy policy here: https://buzzshot.co/privacy/ We use their services before the games to collect waiver agreement by our players, team creation, email collection and consent regarding team photos posted on social media as well as sending team photos after the game via their application.
The email marketing service provider The Rocket Science Group (creator of MailChimp.com), headquartered Atlanta, Georgia, United States. You can find their Privacy Policy and terms and conditions here: https://mailchimp.com/gdpr/

4. Our Commitment to Data Security
We implemented appropriate technical and organisational measures to avoid unauthorized or incidental access, maintain data accuracy, and ensure the correct use of Personal Data. We have appropriate physical, electronic, and managerial procedures to safeguard and secure Personal Data we collect.
When processing the Personal Data, there shall be no unauthorized transfer of Personal Data to third countries or international organizations (with exclusions above).

5. Our Commitment to Children´s Privacy
Protecting the privacy of the very young is especially important. In case we process Personal Data in relation to the offer of information society services (e.g. newsletters) directly to a child below the age of 16 years, such processing shall be lawful only if and to the extent that consent is given or authorised by the holder of parental responsibility over the child.

6. Processing time of Personal Data
Personal Data are processed for the necessary time and we archive them according to the legal deadlines imposed by the law
If we process the Personal Data for marketing purposes, we store your Personal Data till you withdraw your consent unless otherwise specified longer period by other legal act.

7. Rights related to processing of Personal Data
You have the right to request the following rights. You have the right to:
- the information what Personal Data we process,
- the access to Personal Data,
- the rectification of Personal Data,
- the erasure of Personal Data,
- the restriction of processing of Personal Data
- the Personal Data portability
-the copy of Personal Data
-to object the processing of Personal Data
- to lodge a complaint with a supervisory authority and to effective judicial protection if you consider that the processing of Personal Data relating to you infringes the Regulation

8. Cookies, Analytics and Traffic Data
Cookies are small text files which are transferred from our website, applications or services and stored on your device. We use cookies to help us provide you with a personalised service, and to help make our websites, applications and services better for you.
Our cookies may be session cookies (temporary cookies that identify and track users within our websites, applications or services which are deleted when you close your browser or leave your session in the application or service) or persistent cookies (cookies which enable our websites, applications or services to remember who you are and to remember your preferences within our websites, applications or services and which will stay on your computer or device after you close your browser or leave your session in the application or service).
You may be able to configure your browser or our website, application or service to restrict cookies or block all cookies if you wish, however if you disable cookies you may find this affects your ability to use certain parts of our website, applications or services. For more information about cookies and instructions on how to adjust your browser settings to accept, delete or reject cookies, see the www.allaboutcookies.org website.

9. Google Analytics
Our website uses Google Analytics, a web analysis service of Google, Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, www.google.com (“Google Analytics” or “Google”). Google Analytics employs cookies that are stored to your computer in order to facilitate an analysis of your use of the site. The information generated by these cookies, such as time, place and frequency of your visits to our site, including your IP address, is transmitted to Google’s location in the US and stored there.
In using Google Analytics our website employs the extension “anonymizeIp”. In doing so, Google abbreviates and thereby anonymizes your IP address before transferring it from EU/EEA member states. Google uses this information to analyze your use of our site, to compile reports for us on internet activity and to provide other services relating to our website. Google may also transfer this information to third parties where required to do so by law or where such third parties process this data on Google’s behalf. Google states that it will in never associate your IP address with other data held by Google. You can prevent cookies from being installed by adjusting the settings on your browser software accordingly as noted elsewhere in this Privacy Policy. You should be aware, however, that by doing so you may not be able to make full use of all the functions of our website.
Google Analytics also offers a deactivation add-on for most current browsers that provides you with more control over what data Google can collect on websites you access. The add-on tells the JavaScript (ga.js) used by Google Analytics not to transmit any information about website visits to Google Analytics. However, the browser deactivation add-on offered by Google Analytics does not prevent information from being transmitted to us or to other web analysis services we may engage. Google Analytics also uses electronic images known as web beacons (sometimes called single pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our site is used. You can find additional information on how to install the browser add-on referenced above at the following link: https://tools.gogle.com/dlpage/gaoptout?hl=en. For the cases in which personal data is transferred to the US, Google has self-certified pursuant to the EU-US Privacy Shield (https://www.privacyshield.gov/EU-US-Framework).

10. Should you have other questions or concerns about these privacy policy, please send us an email at info@mindmaze.cz or contact us by post:
MindMaze s.r.o
Tyršova 9, Prague 2,
120 00
Czech Republic

11. We are allowed to change or amend this Privacy Policy, the change is effective publishing on our website.

Company information

Company name MindMaze s.r.o.
Address Balbinova 412/32, Praha 120 00
Registration no. 03149650
VAT number CZ03149650
Contact info@mindmaze.cz
+420 773 044 318